We are pleased to announce that we have invested in a new online reporting system for repairs & maintenance requests for our fully managed properties. The system benefits from being available in over 40 languages at the click or tap of a button. This online system helps us to receive the information that we need in order to understand the problem.
It also allows the user to upload photos of their problem that will help us ascertain how serious the problem is, and enables our contractors to bring the right tools and equipment to fix the problem. The system can be accessed via a smartphone, enabling a large majority of our tenants to report requests very quickly & easily & 24 hours a day.
To access the system please click or tap here - https://stonegate-estates.fixflo.com
Emergencies must continue to be reported to us by telephone.