Excellent service in letting a house and navigating through 2020 pandemic issues. Responsive, knowledgeable about legal requirements, proactive and practical. Helpful with contacts for any outside contractors needed. Altogether a great experience.
Stonegates are absolutely appalling. The house has been on the market for nearly a year and they only (just about) managed to achieve one offer, which fell through. The fact that other houses of similar size have sold ever since (through different agents), adds to my irritation. They are incapable of being impartial and avoid contact when updates are requested. I would've done a much better job selling out of the back of my vehicle or from a backstreet alleyway. Don't bother unless you want to waste your time. There are far better and more competent estate agents in Hitchin.
We found Stonewares very professional and extremely friendly with no question considered too trivial to ask. We were kept up to date at every stage of the proceedings and sold very quickly. Thank you to all at Stonewares Hitchin for a smooth easy house sale, we would have no hesitation in recommending them.
We sold our retirement flat through Stonegate Estates in December, James came to take the details and Helen liaised with us throughout the sales process, which was very fast. The flat was well marketed to the target audience and a buyer found within two weeks. We had originally bought the flat through Stonegate in 2015 and so have experienced their service from the perspective of both a buyer and a seller. We would have no hesitation in recommending their services.
James met us at the flat and told us what flat could be marketed at. He was very helpful and friendly. Whenever we had a query he always came back to us with an answer. I don't know the young lady's name in the office but she was also extremely helpful.